The Federation of Master Builders

Consumer Code for New Homes celebrates at Westminster

Published date: 27 November 2017

The Consumer Code for New Homes (CCNH) is set to celebrate its official launch along with 100 invited guests at One Great George Street, Westminster this week. The event is in celebration of the code being formally launched following approval by the Chartered Trading Standards Institute (CTSI) Consumer Codes Approval Scheme. CCNH is the only CTSI Approved Code in the new build sector which is backed by an industry collective of warranty bodies.

Speakers will include Maria Miller MP, Paul Nash Past President of The Chartered Institute of Building (CIOB), Barbara Hughes from CTSI and one of the Code founders, Clare Thomas of Q Assure Build Ltd. In addition, industry bodies such as the Home Owners Alliance will be in attendance.

The Consumer Code for New Homes has been established to be of maximum benefit to consumers and to ensure best practice in the marketing, selling and purchasing of new homes. Its aim is to provide a genuine commitment to improving standards of construction and raising customer service standards in the new build homes market, recognising that part of that commitment is providing consumers with a voice (and a clear complaints process) when things simply don’t go according to plan when they buy a new home from a developer.

Paula Higgins, CEO from The Home Owners Alliance said “As we have more houses than ever before being built and the government encouraging people to buy more homes, we are seeing more and more issues with quality. At Homeowners Alliance we have been calling for greater protection for consumers buying a new build property for some time. Consumers find it difficult to know where to go when they have problems and their developers have turned a blind eye. I’m pleased to see protection for new build buyers being brought under the spotlight by the CCHN and I hope they will continue to promote a united approach across the industry to encourage the housebuilding industry raise its game

Sarah Langley, Managing Director of CCNH said “We are thrilled to receive approval from the Chartered Trading Standards Institute. This external accreditation recognises the additional consumer protection measures within the Consumer Code for New Homes framework and our genuine desire to raise standards in the new build sector. We look forward to celebrating its formal launch this week”.

The formal event will take place at One Great George Street, Westminster on Wednesday 29th November at 3:30pm.

For more information visit 

Keep in touch with FMB Insurance

For regular updates from FMB Insurance, sign-up here with your email address.