The Federation of Master Builders

Who to contact in the event of a claim over Christmas

Published date: 20 December 2021

The FMB Insurance office is closed from 5pm on Thursday 23rd December until 9am on Tuesday 4th January. Should you need to report a claim during this time please follow these steps; 


For Public or Employers liability claims

For policies underwritten by Starr International (Europe) Ltd


[email protected]

0121 411 0530

(Closed from 5pm 24th December until 9am 29th December and from 5pm 31st December until 9am 4th January. During closure periods Questgates out of office helpline will be in operation if you require urgent assistance - 0121 411 0535)


For tools, plant, contract works claims

For policies underwritten by HSB Engineering

[email protected]

0330 100 3432

(Closed from 12.30pm 24th December until 9am 30th December, and from 12.30pm 31st December until 9am 4th January.)


For New Homes warranty or Domestic and Commercial warranty claims

Emergency works are not covered under the policy. Should emergency works be required please arrange for this to undertaken but retain any receipts for costs incurred for presentation to the insurers, as they may take these into consideration.

Email [email protected] and we will respond when the office reopens


For all other policies 

Please check the claims notification details within your policy documents 



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